Our ConnectWise integration requires an API key for ConnectWise. The following instructions will help you create an API user and the API key for use in setting up the Connectwise integration in Watchman Monitoring.
ConnectWise API Key Generation
ConnectWise API Documentation can be found here.
Open the Windows-native ConnectWise Internet Client and login.
Login to your ConnectWise account.
Under System click on Members.
Select API Members.
Click the + (plus sign) to add a new API Member.
The Member ID, First Name and Last Name are visible to your user. We recommend naming this along the lines of your custom branding.
Ensure that the Role ID is set to Admin to ensure proper ticket generation.
Once you have completed all of the required fields, click Save.
If you are missing fields, you will be prompted to complete the fields until all required fields are completed.
Once saved, go back into the user. Click on API Keys.
Click the + (plus sign) to add a new API Key.
Provide a Description for the API Key (e.g. Watchman Monitoring Integration) then click Save.
After saving, a Public Key and Private Key will be displayed.