The following are current known issues with Watchman Monitoring, and/or the Monitoring Client for the Mac, Windows or Linux platform. This article is periodically updated as issues are discovered and resolved.
Watchman Monitoring Server
- No known issues at this time.
Plugins that reported All Clear prior to 23-July-2020 will not add the wm_status_all_clear tag to the associated Zendesk ticket.
Monitoring Client
Mac
macOS 11.0.1 may report as 10.16
- macOS version reporting inconsistencies in Big Sur (macOS 11.0) stem from a bug in the version of python Apple is shipping with the operating system.
Intermittent Time Machine Warnings
- Time Machine plugin generates false warnings due to incorrect reports in the Time Machine log.
- Produces random “your Mac hasn’t been backed up in XX days” with a really large number of days. On next backup all is good and Watchman Monitoring reports correctly.
Reports of low disk space, which are not confirmed by the Finder
- Using iCloud Drive and/or iCloud Documents and Desktop causes the Finder to report different Drive Capacity or Available Space than Watchman Monitoring.
Safari Extensions in macOS 10.14
- Reporting of rogue Safari Extensions (Malware)
- Apple has included
~/Library/Safarias data covered by Privacy Preferences Policy Control. Currently, our agent is denied from inspecting Safari extensions, and as such we will not see malware which is installed as a Safari Extension. We’re investigating options, but currently do not have an eta on if/when a fix can be implemented.
- Apple has included
URL Opening in macOS 10.14.2 and 10.14.3
- Contact Menu running on macOS 10.14.2 providing links to a network share produces additional network password prompts and share selection dialog. We’re investigating options, but currently do not have an eta on if/when a fix can be implemented.
Contact menu Signing ID
- Future Contact Menu update will change signing ID.
- If Contact Menu was whitelisted to run (e.g. Parental Controls), whitelisting will be required again on next release.
Retrospect Beta
- Beta support for Retrospect for Mac are available. Please join the beta here.
Windows
Autoupdate on older clients
- Windows Monitoring Client Agents lower than 1.0.3 may not properly autoupdate. Resolution can be found in this article manual update instructions.
False Antivirus Alerts
- Certain Kaspersky Antivirus versions may show false alerts when updating or installing Monitoring Client.
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