Known Issues

Monitoring Client Preference Pane may display improperly

• The Volumes Options area where presence and capacity options are displayed may be cut off.
• The Monitoring Client Preference Pane may display improperly with Increase Contrast enabled under Accessibility > Display.

Apple silicon (M1) Macs require Rosetta 2 for Contact Menu

• Apple silicon (M1) Macs require Rosetta 2 to be installed for the Contact Menu to display.
  Install Rosetta 2 with the following command:
  sudo /usr/sbin/softwareupdate --install-rosetta --agree-to-license

macOS 11.x may report as 10.16

• macOS version reporting inconsistencies in Big Sur (macOS 11.x) stem from a bug in the version of python Apple is shipping  with the operating system.

Intermittent Time Machine Warnings

• Time Machine plugin generates false warnings due to incorrect reports in the Time Machine log.
  • Produces random “your Mac hasn’t been backed up in XX days” with a really large number of days. On next backup all is good and Watchman Monitoring reports correctly.

Reports of low disk space, which are not confirmed by the Finder

• Using iCloud Drive and/or iCloud Documents and Desktop causes the Finder to report different Drive Capacity or Available Space than Watchman Monitoring.

Safari Extensions in macOS 10.14

• Reporting of rogue Safari Extensions (Malware)
  • Apple has included ~/Library/Safari as data covered by Privacy Preferences Policy Control. Currently, our agent is denied from inspecting Safari extensions, and as such we will not see malware which is installed as a Safari Extension. We’re investigating options, but currently do not have an eta on if/when a fix can be implemented.

URL Opening in macOS 10.14.2 and 10.14.3

• Contact Menu running on macOS 10.14.2 providing links to a network share produces additional network password prompts and share selection dialog. We’re investigating options, but currently do not have an eta on if/when a fix can be implemented.

 Contact menu Signing ID

• Future Contact Menu update will change signing ID.
  • If Contact Menu was whitelisted to run (e.g. Parental Controls), whitelisting will be required again on next release.

Retrospect Beta

• Beta support for Retrospect for Mac are available. Please join the beta here.

Autoupdate on older clients

• Windows Monitoring Client Agents lower than 1.0.3 may not properly autoupdate. Resolution can be found in this article manual update instructions.

False Antivirus Alerts

• Certain Kaspersky Antivirus versions may show false alerts when updating or installing Monitoring Client.

• No known issues at this time.

Permalink: https://www.watchmanmonitoring.com/known-issues