Known Issues

Carbon Copy Cloner Version 6 may report incomplete backups

• Version 6 of Carbon Copy Cloner has changed the logging for tasks resulting in the potential for the CCC Plugin to report backups as incomplete.

Apple silicon (M1) Macs require Rosetta 2 for Contact Menu

• Apple silicon (M1) Macs require Rosetta 2 to be installed for the Contact Menu to display.
  Install Rosetta 2 with the following command:
  sudo /usr/sbin/softwareupdate --install-rosetta --agree-to-license

Intermittent Time Machine Warnings

• Time Machine plugin generates false warnings due to incorrect reports in the Time Machine log.
  • Produces random “your Mac hasn’t been backed up in XX days” with a really large number of days. On next backup all is good and Watchman Monitoring reports correctly.

Safari Extensions in macOS 10.14

• Reporting of rogue Safari Extensions (Malware)
  • Apple has included ~/Library/Safari as data covered by Privacy Preferences Policy Control. Currently, our agent is denied from inspecting Safari extensions, and as such we will not see malware which is installed as a Safari Extension. We’re investigating options, but currently do not have an eta on if/when a fix can be implemented.

Autoupdate on older clients

• Windows Monitoring Client Agents lower than 1.0.3 may not properly autoupdate. Resolution can be found in this article manual update instructions.

• No known issues at this time.