The following are current known issues with Watchman Monitoring, and/or the Monitoring Client for the Mac, Windows or Linux platform. This article is periodically updated as issues are discovered and resolved.
Watchman Monitoring Server
- No known issues at this time.
Monitoring Client
Mac
macOS 10.15 (Catalina)
The macOS Monitoring Client installer is now notarized, along with existing group installers. Newly created group installers and enrollment code installers will also be notarized, approximately 5 minutes after the installer is available for download.
We build the installer, then send the installer to Apple for notarization, the response time from Apple that confirms notarization causes the time delay.
The timing until Apple notarized the installer can result in a warning dialog when the user installs the package before notarization is complete.
We are working to add additional checks to prevent download of enrollment code installers until Apple has completed notarization.
Installing Watchman Monitoring by double-clicking the installer package in macOS 10.14.5 or greater will require users to wait up to 5 minutes for notarization, this can be bypassed by a right-click the .pkg then click Open to allow installation.
Deployment tools such as FileWave, Jamf Pro, Munki, MDM deployment, etc and scripted deployments are not affected by this issue.
Intermittent Time Machine Warnings
- Time Machine plugin generates false warnings due to incorrect reports in the Time Machine log.
- Produces random “your Mac hasn’t been backed up in XX days” with a really large number of days. On next backup all is good and Watchman Monitoring reports correctly.
Reports of low disk space, which are not confirmed by the Finder
- Using iCloud Drive and/or iCloud Documents and Desktop causes the Finder to report different Drive Capacity or Available Space than Watchman Monitoring.
Safari Extensions in macOS 10.14
- Reporting of rogue Safari Extensions (Malware)
- Apple has included
~/Library/Safarias data covered by Privacy Preferences Policy Control. Currently, our agent is denied from inspecting Safari extensions, and as such we will not see malware which is installed as a Safari Extension. We’re investigating options, but currently do not have an eta on if/when a fix can be implemented.
- Apple has included
URL Opening in macOS 10.14.2 and 10.14.3
- Contact Menu running on macOS 10.14.2 providing links to a network share produces additional network password prompts and share selection dialog. We’re investigating options, but currently do not have an eta on if/when a fix can be implemented.
Contact menu Signing ID
- Future Contact Menu update will change signing ID.
- If you've whitelisted Contact Menu to run (e.g. Parental Controls), re-white listing will be necessary on next release.
Retrospect Beta
- Beta support for Retrospect for Mac are available. Please join the beta here.
Windows
Autoupdate on older clients
- Windows Monitoring Client Agents lower than 1.0.3 may not properly autoupdate. Resolution can be found in this article manual update instructions.
False Antivirus Alerts
- Certain Kaspersky Antivirus versions may show false alerts when updating or installing Monitoring Client.
How can this article be improved?
Please sign in to leave a comment.