Watchman Monitoring subscribers with GSX access can provide Apple Limited Warranty (ALW) and AppleCare Protection Plan (APP) lookup service to fellow subscribers without access. In this article, we will provide requestors instructions to request access from a fellow Watchman Monitoring subscriber with GSX access.
Watchman Monitoring has created a workflow for a company with GSX access to provide warranty lookup for Watchman Monitoring subscribers without access using the Warranty Updater Tool. Most Apple Authorized Service Providers (AASP) have access to GSX for warranty status lookups along with other Apple-affiliated entities such as Apple Authorized Self-Servicing Accounts.
Requesting Warranty Lookups
For those without GSX access, locate a fellow subscriber with GSX access. You might use the Provider Locator to find an AASP near you or the MacAdmins Slack.
Below is an example of an email you might use to request setting up the Watchman Monitoring Warranty Updater tool and add your API key.
In exchange, we highly recommend you bring your colleague work as computers near the end of their AppleCare coverage.
Dear AASP Buddy of mine, I use Watchman Monitoring to provide even better support for my users. A feature they offer is automated warranty status lookup via an active GSX account. https://www.watchmanmonitoring.com/gsx-certificate-creation The team at Watchman Monitoring makes it easy for people like you with GSX access to work with companies like mine who do not. With this in place, we will both benefit by providing better coverage for our customers. If you set up the Watchman Monitoring Warranty Updater tool and add my API key below, I'll be able to bring you work as computers near the end of their coverage. Here is the setup link, I am looking forward to working with you for our mutual benefit! https://www.watchmanmonitoring.com/warranty-updater-tool/ My API Key: XXXXXXXXXXXXXXXXX My Watchman Monitoring Subdomain: XXXXXXXXXXXXXXXXX Thanks, and let me know how I can help!
Enable GSX Integration
Visit the GSX Integrations tab of your dashboard, set to Automatic, and choose your preferred Date Format. Click Show API Key.
Click the Copy button next to the API Key.
Share this API key and your subdomain when requesting AppleCare Warranty lookups from a subscriber with GSX access.
Subscribers with GSX access
If you have already configured the Warranty Updater Tool, follow instructions to Add a Subdomain for Lookups.
Repeat these steps to add additional Managed Accounts and other Watchman Monitoring Subscriptions to the Warranty Updater Tool.
No restart is required. The Warranty Updater’s UI can be quit at any time, processing will run hourly in the background.
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