What happens if multiple computers have the same Client ID?

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Occasionally, a unique monitoring Client ID is copied to multiple computers. This typically happens via cloning or system migration.

Each computer continues to report to the server but has an identical Client ID. The Watchman Monitoring Server tracks of these changes and generates an email detailing the change in demographics.

After three check-ins, the Watchman Server will notice that the Client ID has been duplicated and will instruct every computer with that Client ID to reset its Client ID.

Note: It can take up to 24 hours for this process to complete.

 


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