You can customize the primary method of contact for display to end users in the Preference Pane (Mac) or Control Panel (Windows). The primary contact method is used as the default link for your company name in the Contact Menu.
Navigate to Settings > Account. https://app.monitoringclient.com/settings/account
Support for your End Users
By default, the Monitoring Client will link to the Support Website Address provided in Your Website.
Select Website or Email for your preference for the End User Support Link in the Preference Pane (Mac) or Control Panel (Windows).
Watchman Monitoring recommends using a Website URL in your PreferencePane and Contact Menu, but there are times when a mailto is required.
Users who rely on webmail can teach a web browsers to open mailto urls in WebMail As Default Mail Client.
Changes to these settings take effect during the auto-update process.
Example of the Windows Preference Pane.
Example of the Macintosh Monitoring Client Preference Pane.