Add a Client Record link to Web Help Desk

• In WebHelpDesk, navigate to Setup.
• Click Assests, then Options.
• Click Add an "Other Tool Link".
• Enter a Tool Name, such as Watchman Monitoring.
• Enter the URL in the following format:

https://app.monitoringclient.com/computers/<serial_number>

• Choose whether to Open in a New Window.
• Choose an Icon, as shown below.
• Click Save.

• Configuring email alerts for ticketing systems
• About the Plain Text Email option