Whenever status of ticket is changed in Autotask, Autotask will call Watchman Monitoring with ticket and new status value. Watchman Monitoring check whether status is considered closed and clears the ticket and mute.
Create Extension Callout
Navigate to Integrations > Autotask Setup.
Copy the Autotask Extension Callout.
Open the Autotask website and log in.
Hover over the Autotask logo in the upper left-hand corner of the window.
From the menu that appears, select Admin > Extensions & Integrations.
Expand Other Extensions & Tools and click Extension Callouts (Tickets).
Click New Extension Callout to add a new callout for Watchman Monitoring.
Set up the extension callout with the following settings:
- Enter Watchman Extension Callout for the Name.
- Leave the Active checkbox selected.
- In the URL field, enter the Autotask Extension Callout from your Watchman Monitoring Dashboard. (Integrations > Autotask Setup)
- Select POST in the HTTP Transport Method.
- Select Name Value Pair in the Data Format drop-down.
- Click Save and Close.
Create Workflow Rule
Hover over the Autotask logo in the upper left-hand corner of the window.
From the menu that appears, select Admin > Workflow Rules.
Click the New button.
Enter Watchman Callout Rule for the Workflow Rule Name.
Select Edited by and select Anyone.
In the Conditions section under And the following conditions are met:, select Status, then select Changed.
In the Actions section under Then Execute Extension Callout, select Watchman Extension Callout.
Click Save & Close.
With the Extension Callout and a Workflow configured in Autotask, when the status of ticket is changed in Autotask, Autotask will call Watchman Monitoring with ticket and new status value. Watchman Monitoring check whether status is considered closed and clears the ticket and mute.
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