Configuring the Autotask Extension Callout

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Whenever status of ticket is changed in Autotask, Autotask will call Watchman Monitoring with ticket and new status value. Watchman Monitoring check whether status is considered closed and clears the ticket and mute.

Create Extension Callout

Navigate to Integrations > Autotask Setup.

Copy the Autotask Extension Callout.

Copy Autotask Extension Callout

Open the Autotask website and log in.

Hover over the Autotask logo in the upper left-hand corner of the window.

From the menu that appears, select Admin > Extensions & Integrations.

Autotask > Admin > Extensions & Integrations

Expand Other Extensions & Tools and click Extension Callouts (Tickets).

Extension Callouts (Tickets)

Click New Extension Callout to add a new callout for Watchman Monitoring.

New Extension Callout

Set up the extension callout with the following settings:

  1. Enter Watchman Extension Callout for the Name.
  2. Leave the Active checkbox selected.
  3. In the URL field, enter the Autotask Extension Callout from your Watchman Monitoring Dashboard. (Integrations > Autotask Setup)
  4. Select POST in the HTTP Transport Method.
  5. Select Name Value Pair in the Data Format drop-down.
  6. Click Save and Close.
Extension Callout

Create Workflow Rule

Hover over the Autotask logo in the upper left-hand corner of the window.

From the menu that appears, select Admin > Workflow Rules.

Admin > Workflow Rules

Click the New button.

Workflow Rule Name

Enter Watchman Callout Rule for the Workflow Rule Name.

Select Edited by and select Anyone.

Workflow Rule Name / Edited by Anyone

In the Conditions section under And the following conditions are met:, select Status, then select Changed.

Workflow Rule Conditions: Status Changed

In the Actions section under Then Execute Extension Callout, select Watchman Extension Callout.

Then Execute Extension Callout > Watchman Extension Callout

Click Save & Close.

Workflow Rule Name / Edited by Anyone

With the Extension Callout and a Whenever configured in Autotask, when the status of ticket is changed in Autotask, Autotask will call Watchman Monitoring with ticket and new status value. Watchman Monitoring check whether status is considered closed and clears the ticket and mute.


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