Integration with Autotask

The Watchman Monitoring Server will create a ticket in your Autotask account instead of sending a warning email. The server will record the Autotask ticket ID to prevent repeated notices of known issues.

• We will create and publish a set of LiveLinks to allow your Autotask account to pull information from your Watchman Monitoring subscription.
• These LiveLinks will allow an Autotask user to list Watchman Monitoring Client Groups and tie them to an Autotask Account.
• Computer records in a Client Group can be pulled into an Account to be assigned or associated with Installed Products.

• When possible, tickets will be matched to an Installed Product within your Autotask account. 
• If there is no direct, per-computer match, newly created tickets will be matched with a relationship between your Watchman Monitoring Client Groups and your Autotask Accounts.

• Autotask: Ticketing and Asset Tracking Integration
• Configuring the Autotask Extension Callout

Another feature being reviewed for feasibility is the ability to view issues which Watchman Monitoring reports within Autotask.

Have more ideas?  Let us know.