The Monitoring Client will update within 24 hours of a new release. This article provides several methods for handling out-of-date Windows Monitoring Client.
Enabling/Disabling Auto-Update
In environments where auto-update is not desired, automatic updates can be disabled.
Control Panel
Click Advanced to access the auto-update settings.
Uncheck Check for automatic updates to disable Auto-update.
Registry Keys
The following registry keys manage the setting, and can be applied before installation
The relevant keys are:
Auto Update. Enabled by default. Set to 0 to disable
[HKEY_LOCAL_MACHINE\SOFTWARE\MonitoringClient]
"AutoUpdateEnabled"="1"
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\MonitoringClient]
"AutoUpdateEnabled"="1"
Manual Updating
In cases where Auto-Update is disabled, or if the auto-update process fails to complete, an update.exe is included.
Navigate to:
c:\Program Files (x86)\Monitoring Client\ and manually launch update.exe.
The old and new version numbers will be displayed, as well as confirmation.
(In this example the old version is .38b and new version is .64b)
If your client is up to date you will see a dialog telling you the Latest version is already installed.
Confirm that you want to update by clicking Yes.
You may be prompted to Close (Quit) the any background Windows Update processes. Click Close All Processes.
The update process will download the latest version and install it.
Once complete, click Finish.
Manual Updating from Command Line
To manually update from the command line, execute
"c:\Program Files (x86)\Monitoring Client\update.exe" /fromserviceThe update.exe command, must be run as an administrator. You will not be prompted to elevate the access level.
Calling update.exe directly, does not update the registry’s last update check value. Therefor the control panel timestamp will be off.
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