Monitoring Client uses the System Profiler to gather demographic information about the system. Occasionally, System Profiler can hang. Learn more about Self-Diagnostic Reports.
About System Profiler Timeouts
The Monitoring Client uses information gathered from System Profiler for demographics and various tasks. Before each run, the client attempts to export DataType information for plugins to access as necessary.
Sometimes, System Profiler hangs up when attempting to gather information about the machine. The client times out and reports accordingly. These timeouts may be an indication of hardware problems on the machine.
About Internal Problem Reports
This message on the dashboard means Watchman Monitoring Support has been notified of an operational issue.
The Watchman Monitoring agent has an internal, self-diagnostic check to verify that it's operating properly.
In the instance that a diagnostic check fails, you will see a message on the server stating "Internal reporting trouble detected. Support has been notified".
Typically these errors occur due to unforeseen changes in the host system from system upgrades or unusual hardware/software combinations or configurations.
These errors are automatically sent to our support staff for review so there is no action needed on your part. If you'd like additional information or assistance with troubleshooting, please use the Plugin Support button (the ?) to request support.
About Beta Installers
Watchman Monitoring will periodically post beta installers in our Subscriber Community. These installers force an internal report on the first run, and the normal output would be visible in the dashboard on the second hourly run of the beta.