Watchman Monitoring is designed for IT Professionals who offer the service to their users. Watchman Monitoring is ideal for In-House IT, Education, and Consultants supporting multiple clients.
This article covers the details of our available plans. For pricing information, visit: https://www.watchmanmonitoring.com/pricing/
Getting Started is designed to allow an IT Consultant a way to ease into Proactive Support without the stress of a Professional Subscription.
Getting Started is limited to 25 computers, and includes access to integrations, expirations, and the Contact Menu. Beacon Reporting will incur a separate monthly fee for Getting Started, and is included in all other subscriptions.
In-House IT subscription allow a small business to monitor up to 250 computers in their own organization. If you support more than 250 computers, please consider a Professional subscription.
In-House IT departments can also obtain a Managed Account with support from a local Provider.
Consultant, Large In-House IT, and Education
A Professional subscription is designed to allow a Consultant, Large Business IT Department, or Educational IT Department to enjoy our Proactive Support platform on every computer in their charge. A Professional subscription includes 1500 computers. Additional computers are available in batches of 1000 for an additional monthly fee.
Managed Accounts are available through consultants who offer Tier 1 support to their subscribers. Our Distributors bring years of extensive knowledge and expertise to best support your organization when an issue arises.
Managed Accounts are billed to our Distributors, who bill their subscribers. Managed Accounts are limited to 250 computers per account, and can be transitioned into a re-sold Professional subscription beyond 250 computers.
Good fits for managed accounts:
- An organization with less than 250 computers want to receive their own warnings and alerts.
- An organization you provide support prefers their own custom branding and/or the ability to edit their own contact menu
Watchman Monitoring is designed to manage computers in Groups. Groups can be departments within your organization, or as a Consultant, the companies/users you support.
The following are examples why a Subscriber might create more than a single Watchman Monitoring subscription. The following are considered generally rare, edge-case, or apply to larger institutions.
- Unique Custom Branding for a location. A subscription can have a set of Custom Branding assets. Additional Custom Branding require a subscription for each set of Custom Branding assets.
Unique Reporting for a location. A subscription can have only one primary report destination. A Subscriber who wishes to isolate problem reports among multiple companies, each with its own helpdesk, might choose to create multiple subscriptions.
For example: If a Subscriber has offices in two cities and uses a separate ticketing system for each city, a subscription for each location would be required.
Managing Numerous Large Clients. A subscriber with numerous large clients may choose multiple subscriptions to better organize computers and groups.
For example: Multiple schools within a school district may prefer direct access to the Watchman Monitoring Dashboard, the CIO Watchman Monitoring subscriber would create a subscription for each school.
- Multiple Client Groups within a single company. If a single organization is too large to fit into Groups such as PretendCo-Marketing, PretendCo-Engineering or PretendCo-Accounting, a Managed Account for the Company, PretendCo, would allow for group names of Marketing, Engineering, or Accounting specific to the Company.
Multiple Subscriptions from a single entity qualify for a volume discount of 20% for each subscription.
Please contact us to explore this option in detail.
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