Group Description Editing

Last updated:

The Group Description can be quickly edited from the Group Overview. See how you can edit the Group Description, where it is used in Watchman Monitoring, and how you can utilize this feature.

Group Description Display

The Group Description is not only displayed on the Group Overview, but is also displayed on Tickets, and the Group Status Report PDF.

Ticket

The Group Description is reported in all tickets generated by the computer. Information in the Description can be used for sorting within your ticketing system. Learn more about Configuring email alerts for ticketing systems.

Example Ticket

The above example is from an HTML Alert Notification.

Example Plain Text Ticket

The above example is from an plain text Alert Notification.

Group Status Report PDF

Group Status Report PDF

The Group Description is displayed on the Group Status Report PDF. Learn more about Group Status Reports.

Editing the Group Description

The Description Field can be used for:

  • Customer Contact Information
  • Site Details
  • Additional data to help sort emails in ticketing systems such as Autotask, Connectwise, or Web HelpDesk
  • Anything else you would like to see in tickets

Watchman Monitoring discurages the storage of passwords descriptions or Notes.

Group Description in Group Overview

When viewing a Group Overview, under the Group Name is the Group Description. The Group Description defaults to Group created on... for an installed client groups or Group created via Enrollment Code for Enrollment Codes.

Group Description in Group Overview

Edit the Group Description by clicking the pencil icon, or in the Edit tab > Description.

Inline Editing the Group Description

This will expand the Description into an editable area, where you can add in your Description Detail.

Editing the Group Description

Click the green ✓ (checkmark) to save your changes. (Clicking the X will cancel the change.)

Edited the Group Description

For Time related notes, please see the Notes in Watchman Monitoring for more information.

Edit

Edit Group Information

The Group Description can also be edited from the Edit tab of the Group Overview.

Edit Group Description

Save Changes

Save Changes

Click Save Changes to save any settings changes made to the Group Record. Navigating away from the page will also confirm leaving the page, if settings changes have not been saved.


Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.