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    Contact Menu Tips & Tricks

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    Watchman Monitoring Support
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    The following are Tips and Tricks for getting the most out of your customizable Support Menu. The Contact Menu supports URI/URL, macOS Application Names, Apple Bundle Identifiers, Windows Absolute Paths and Windows Relative Paths.

    The following document uses the identifiers of URL, URI, Apple Bundle ID, and Windows Relative Path to differentiate the item type you should choose. Learn more about the Contact Menu Item Configuration here.

    If a URI is configured, but does not appear in the contact menu, this may indicate that no application is configured to accept that URI. Attempt the URI in Safari, or at the command line with open <uri://your-uri>

    Tips & Tricks

    • Be sure to use the Testing mode to get started. You can make any group the Testing group, and all changes are saved. You can also use the Preview tab to setup.
    • Hold down the Option or Control key when you click on the first menu item to open that computer's Watchman Monitoring record in the default Web Browser. Login will be required, so skip the "Keep me signed in..." when on your end-users' computers.
    • The menu can be disabled for any single computer (the persnickety boss, or the conference room computer.) Look in the Action menu for the toggle.

    Support Resources

    Diagnostic Web Sites

    iCloud Status / Apple System Status

    • URL: https://www.apple.com/support/systemstatus/

    Determine Apple's current System Status for the AppStore, iCloud, AppleID and more.

    WAN IP Address

    • URL: http://IPChicken.com
    • URL: http://whatsmyip.org
    • URL: https://www.google.com/?ion=1&espv=2#q=what+is+my+ip

    Use one of the above URLs to help you determine the WAN IP Address of the machine.

    Diagnostic Tools

    The following built-in tools and utilities can be put within easy reach through the contact menu.

    Activity Monitor

    • Apple Bundle ID: com.apple.ActivityMonitor

    Network Diagnostics

    • Apple Bundle ID: com.apple.NetworkDiagnostics

    Wireless Diagnostics

    • Apple Bundle ID: com.apple.wifi.diagnostics

    Console (Logs)

    • Apple Bundle ID: com.apple.Console

    Disk Utility

    • Apple Bundle ID: com.apple.DiskUtility

    System Information (System Profiler)

    • Apple Bundle ID: com.apple.SystemProfiler

    Windows Task Manager

    • Windows Relative Path: %windir%\system32\taskmgr.exe

    System Preferences

    System Preferences can be used in the menu by using the Application Specific URL option. To link to an anchor (a specific tab within a Preference Pane) is generally the URL followed by ?TabName (See Keyboard PrefPane example below).

    Network Preference Pane

    • URI: x-apple.systempreferences:com.apple.preference.network

    Software Update Preference Pane

    • URI: x-apple.systempreferences:com.apple.preferences.softwareupdate

    Keyboard Preference Pane: Text Tab

    • URI: x-apple.systempreferences:com.apple.preference.keyboard?Text

    The following AppleScript will help you determine the Preference Pane ID:

    tell application "System Preferences"
	set myId to the id of current pane
end tell

    The following AppleScript will help you determine the Anchor of the current Preference Pane:

    tell application "System Preferences"
	set myAnchor to anchors of current pane
end tell

    Open System Preferences and select a Preference Pane before running these scripts.

    Windows Control Panel

    Windows Relative Path: %WINDIR%\System32\control.exe

    Training Resources

    The following are resources to direct clients or customers for information and training.

    Apple.com

    Mac Basics Self-paced Learning

    • URI: http://www.apple.com/support/macbasics/

    Keyboard Shortcuts

    • URI: https://support.apple.com/en-us/HT201236

    iPhone User Guide

    • URI: http://help.apple.com/iphone

    iPad User Guide

    • URI: http://help.apple.com/ipad

    Mac User Guide

    YouTube

    Post your own screencast training videos and link to them in the Contact menu.

    YouTube Channel

    • URI: https://www.youtube.com/user/USERNAME

    Vimeo

    Post your own screencast training videos and link to them in the Contact menu.

    Vimeo Channel

    • URI: https://vimeo.com/USERNAME

    Zendesk

    Help Center

    • URI: https://[subdomain].zendesk.com/hc/

    Link to your Zendesk Help Center to access your support documents.

    Submit Request

    • URI: https://[subdomain].zendesk.com/hc/requests/new

    Link to your Zendesk Request form for submitting tickets. Helpful if email is not configured on the machine.

    See All Requests

    • URI: https://[subdomain].zendesk.com/hc/requests/

    Computer Management

    Direct Users to self-service tools for software installation and updates.

    Addigy

    Launch MacManage

    • Apple Bundle ID: com.electron.macmanage

    Apple Mac AppStore

    Mac AppStore

    • Apple Bundle ID: com.apple.appstore
    • URI: macappstore://
    • URI: macappstore://showUpdatesPage (Open directly to MAS Updates Page)

    Munki

    Managed Software Center

    • Apple Bundle ID: com.googlecode.munki.ManagedSoftwareCenter
    • URI: munki://category-all (Open MSC to display all Apps)
    • URI: munki://developer-google (Open MSC and search for Apps from Google)
    • URI: munki://updates (Open MSC to Updates section)

    Mac-MSP Gruntwork

    Run Maintenance Manually

    • Apple Bundle ID: com.mac-msp.gruntwork.manualstart

    HEAT LANrev (formerly Absolute Manage)

    OnDemand Software

    • URI: lanrevagent://ShowOnDemandPackages

    Filewave

    Filewave Admin

    • Apple Bundle ID: com.filewave.admin
    • macOS Application Name: FileWave Admin.app
    • Windows Relative Path: %PROGRAMFILES(X86)%\FileWave\FileWaveAdmin.exe

    Self-Service Kiosk

    • Apple Bundle ID: com.filewave.fwGUI
    • Windows Relative Path: %PROGRAMFILES(X86)%\FileWave\fwGUI.exe

    JAMF Pro / Casper

    Self Service

    • Apple Bundle ID: com.jamfsoftware.selfservice.mac

    JAMF Item URLs

    Allow your users to simply click the link to install the item or view the item description without having to search for it in Self Service. When you make an item (excluding patch policies) available in Self Service, the following two URLs are available in Jamf Pro:

    Installation URL—URL you can provide to users so they can install the item.

    • URI: jamfselfservice://content?entity=policy&id=<idofyourpolicy>&action=execute

    Description URL—URL you can provide to users so they can view the item description in Self Service.

    • URI: jamfselfservice://content?entity=policy&id=<idofyourpolicy>&action=view
    JAMF Self Service Item URLs (iOS)

    You can copy an item URL from Jamf Pro by clicking the Clipboard button after configuring the item.

    JAMF Self Service Item URLs

    Use as an alternative link for an application, such as Share My Screen or link to an optional upgrade such as the latest macOS.

    Communication

    Chat

    iChat / SMS / iMessage

    • Apple Bundle ID: com.apple.iChat
    • URI: imessage://robin@ourremotesupport.com
    • URI: imessage://1-408-555-1212
    • URI: ichat://robin@ourremotesupport.com
    • URI: sms://1-408-555-1212

    sms:// is supported by some VoIP desktop clients, otherwise is directed at iOS and mobile web applications.

    ichat:// may be deprecated on newer Mac Operating Systems in favor of imessage://.

    XMPP (Jabber)

    • URI: xmpp://robin@ourremotesupport.com

    Slack

    • Apple Bundle ID: com.tinyspeck.slackmacgap
    • URI: http://TEAM-ID.slack.com
    • URI: slack:channel?id=<CHANNEL-ID>&team=<TEAM-ID>

    HipChat

    • Apple Bundle ID: com.hipchat.HipChat

    Skype

    • URI: skype:live:skypeusername?chat

    Voice

    Skype

    • URI: skype:live:skypeusername?call

    Facetime Audio

    • Apple Bundle ID: com.apple.FaceTime
    • URI: facetime-audio://appleid@icloud.com (OS X 10.10 or greater)
    • URI: callto:+18005551212
    • URI: tel:+18005551212

    Facetime

    • Apple Bundle ID: com.apple.FaceTime
    • URI: facetime://appleid@icloud.com

    Screen Sharing / Remote Support

    Zoom

    Start a Meeting

    • URI: zoommtg://zoom.us/start?browser=chrome&confno=123456789&zc=0&stype=100&sid=lBGPGzGdT8–2Yf3kjDY5gg&uid=lBGPGzGdT8–2Yf3kjDY5gg&token=xxxxxx&uname=Betty

    Join a Meeting

    • URI: zoommtg://zoom.us/join?confno=123456789&pwd=xxxx&zc=0&browser=chrome&uname=Betty

    Additional details on Zoom's URI Schema.

    Splashtop

    Splashtop Business

    More about Splashtop Business URI.

    Splashtop Streamer

    • URI: st-streamer://com.splashtop.streamer

    More about Splashtop Streamer URI Commands.

    GoToMeeting

    • Apple Bundle ID: com.citrixonline.GoToMeeting
    • URI: http://www.joingotomeeting.com/

    TeamViewer

    • URI: https://start.teamviewer.com/123456789 (Requires TeamViewer 10 or greater)
    • Apple Bundle ID: com.teamviewer.TeamViewerQS
    • Apple Bundle ID: com.teamviewer.TeamViewer
    • Apple Bundle ID: com.teamviewer.TeamViewerHost

    When using the Apple Bundle Identifier, the Contact Menu will try the following, in order:

    • com.teamviewer.TeamViewerQS
      QuickSupport, TeamViewer (Full), then Host
    • com.teamviewer.TeamViewer
      TeamViewer (Full), QuickSupport, then Host
    • com.teamviewer.TeamViewerHost
      Host, QuickStart, then Teamviewer (Full)

    ScreenConnect

    • Apple Bundle ID: com.elsitech.screenconnect.client

    LogMeIn

    • Apple Bundle ID: com.logmein.join.me

    VNC / ScreenSharing

    • URI: vnc://hostname[:port]
    • Apple Bundle ID: com.apple.ScreenSharing

    RDP / Remote Desktop Client

    Launch a specific Remote Desktop Client session. Learn more about the RDP URI here.

    • URI: rdp://hostname[:port]
    • Apple Bundle ID: com.microsoft.rdc.mac

    Location

    To Your Location

    • URI: http://maps.apple.com/?daddr=1,Infinite+Loop,Cupertino,California

    Open Maps.app with your destination pre-filled. Useful for directing clients to your retail location or office.

    From Your Location

    • URI: http://maps.apple.com/?saddr=1,Infinite+Loop,Cupertino,California

    Open Maps.app with your address as the starting location. Useful for mapping a route to a client or customer.

    FileMaker

    Link directly to FileMaker databases and skip the starter file.

    Open a hosted FileMaker Database

    • URI: fmp://hostname/FMServer_Sample

    Full FileMaker URI Syntax

    • URI: fmp://[[account:password@]netaddress]/databasename[?script=scriptname[&param=scriptparameter][&$variablename=value]]

    File Sharing

    Customize your Contact menu with direct link to client/customer file shares.

    AFP (Apple File Protocol)

    • URI: afp://hostname[/path]
    • URI: afp://username@hostname[/path] (default the username)
    SMB (Samba)/CIFS (Common Internet File System)
    • URI: smb://hostname[/path]
    • URI: smb://username@hostname[/path] (default the username)
    • URI: smb://other_username:*@hostname[/path] (default username, request password)
    • URI: cifs://hostname[/path]
    • URI: cifs://username@hostname[/path] (default the username)
    • URI: cifs://username:*@hostname[/path] (default username, request password)
    SFTP (Secure FTP)
    • URI: sftp://hostname[/path]
    • URI: sftp://username@hostname[/path] (default the username)
    WebDAV
    • URI: https://hostname[/path]
    • URI: https://username@hostname[/path] (default the username)
    Windows
    • URI: \\hostname\share
    • URI: file:////hostname\share

    Service Bench

    Link your technicians to useful tools.

    MacTracker

    • Apple Bundle ID: com.mactrackerapp.Mactracker

    Alternative Download Link:

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