Setting up the Zendesk iframe - sidebar app

For Zendesk with subscriptions that allow installation of Public Zendesk Apps, the iframe app can bring the Watchman Monitoring Dashboard right to agents' fingertips.

The iFrame app has five setup questions, the iFrame URL below will have to be adjusted to match your Watchman Monitoring subdomain.

Title

Watchman Monitoring Dashboard

iFrame URL

https://[ your subdomain ].monitoringclient.com/computers/search?filter=truecomputer_status=has_issuecommit=Search

Inactive Icon URL

https://monitoring-server.s3.amazonaws.com/images/zd/watchman-inactive.png

Hover Icon URL

https://monitoring-server.s3.amazonaws.com/images/zd/watchman-active.png

Selected Icon URL

https://monitoring-server.s3.amazonaws.com/images/zd/watchman-active.png

Enable ZAF SDK support? Can be unchecked.

Setups before April 2015 may need to adjust the URL to get the right search results.

Watchman Monitoring has published our own Zendesk App