Notes about merging Zendesk tickets

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There are cases when an issue reported by Watchman Monitoring needs to be muted by a ticket other than its initial ticket.

 

  • The issue might be mentioned in a separate ticket.
  • Two issues may be reported about a single computer, and you wish to close one.
  • You wish to pro-actively prevent a ticket from being created:
    • A customer reports their TimeMachine has failed, and you wish to prevent the coming alert.
    • A CrashPlan PROe mount point fails, and you wish to mass-mute reports from affected computers.

In these cases, a plugin can be muted by the ticket number you feel is most appropriate:

 

 

Use the Plugin's Actions menu to select Muting Options:

Use the Plugin's Actions menu to select Muting Options:

Enter the relevant ticket number, and click Save. 

Enter the relevant ticket number, and click Save. 

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