Zendesk - Change Requester Workflow

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Change the requester of a ticket to an end user.

The follow details changing the requester for a ticket created from a Watchman Monitoring Alert to your end user for further action.

This article assumes that you are including the point of contact email address is included in the Group name, but is not a requirement.

Changing the Requester

Click (change) under the ticket description to expose the Requester field on the right.

If you include the point of contact email address in the Group name, that email address will show up in the Computer Details of the Internal Note the Watchman Monitoring Alert created.

Internal Note Alert Details

You can then select and copy the email address from the Group.

Copy email address of requester from Internal Notes

Paste the email address into the Requester field.

Paste the requester email

Enter your reply and Submit the ticket.


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