Once an initial ticket for an issue has been created, Watchman Monitoring will continue to update the status of the ticket by applying a status tag. These tags can be used to curate custom views in your Zendesk or perform various actions. This article will review the tags and creating a custom view to make for quicker review of potentially resolved issues.
Create a Potentially Resolved View
Click on the sprocket in the lower left corner.
Under MANAGE click on Views
In the Upper right corner, click on add view.
Build Your View to look like this:
Click Create View
For more accurate status reporting, the
wm_ticket_updated tag should be removed via macro or trigger, once acted upon.