By default, emails from Watchman Monitoring are sent in HTML. However, if warnings are being received by a help desk system, plain text may be a better choice.
To change the format:
1. From the Dashboard, click 'Settings' then 'Emails
Select the email type you would like to receive as plain text
This menu shows which emails are sent, to whom they are sent, and the format in which they are sent.
3. Choose Plain Text or HTML
Expand each window to choose "Plain Text" for emails sent to your ticketing system.